1 comment

Same come-on and others have described. A rep (name withheld) called my home and said my daughter had inquired about their programs so she could raise her SAT scores (she didn't). He said just try out the software and if, for any reason I didn't like it after she had given it a could of hours, I could return it at no charge. He said they would even cover the return shipping costs.

A few days later I received the software and found one of the four discs (the one I really wanted)wouldn't load on my computer. (Mac OS system incompatibility, even AFTER I confirmed with the rep what system I was running.) I called and spoke with Faith (CS lead or Manager?) and she flat refused to pay for the return shipping. I explained their rep promised this and she said it didn't matter, return shipping would never be included. Nonetheless, she said she would check the recording of our call and get back with me.

This she did (to her credit) and told me, yes, the rep did indeed promise return shipping and a full refund of the original cost but I was still responsible for the return shipping as that was "company policy." End result is it cost me $12.00 to ship back a product for whcih I hope to see (at least) a refund of my original purchase price and outbound shipping. We'll see...

In the meantime I would recommend you STAY AWAY FROM THIS COMPANY. They do not back up their employees' promises and utilize agressive and intimidating sales tactics.

Had an Experience with WordSmart?

Write a review


Terms of Service
Post Comment

Same exact problem here, come on and all!!!After several phone calls after being told to make my daughter try it I was told I would be charged after the 30 day trial...not the case at all!!!

So today I called armed with an attitude AGAIN, and the woman was more rude than I was (shocker) she just flat out told me take it to the post office and return it and here's your order number and you'll get a refund except for the $30 s/h fee!! Btw my order slip showed s/h was 14.95, we're they talking round trip??? Idk. So as I was sitting in the post office office I called my bank and disputed the $184.80 charge I was to be charged after 30 days.

I'm so glad I hope to be done with them!!STAY AWAY!!!

You May Also Like

Rich Dad Education -  Rich Dad free options webinar Rich Dad Education "The first webinar I thought was very good. The Rich Dad free options webinar. The teacher talked about using a software called ivest. https://www.ivestplus.com/. showed us how to use it..." Read more Actualtests not honoroing lifetime access and removed purchase invoice from account Actualtests "I wish that I could give 0 stars. I purchased unlimited access on 8-30-2010 and even downloaded a file in May 2017. I tried to login yesterday and I kept..." Read more Stratford Career Institute - HIGH SCHOOL DIPLOMA Stratford Career Institute "I RECENTLY WAS DROPED FROM MY LOCAL COMMUNITY COLLEGE DUE THAT MY HIGH SCHOOL DIPLOMA WAS NOT RECONIZED AND IT WAS NOT VALID, IAM VERY UPSET WITH STRATFORD CAREER INSTITUTE..." Read more Curriculum Associates - I-Ready is is horrid, enough said. Curriculum Associates "Let's see, how shall I begin this... saying "I-Ready is horrid" is an understatement, to be honest. To start with, the diagnostic tests are *** ridiculous. They literally give you..." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more Northern Tool And Equipment - Brand New Generator Caught Fire Due to Gas Leak Northern Tool And Equipment "Whatever you do DO NOT BUY A GENERATOR from this company. Last week my brand new $1800 13000 watt generator blew up and caused my house to catch fire. The..." Read more SkyCaddie / SkyTrak / SkyGolf.... Horrible Customer Service Skygolf "I recently had a shoulder injury that would require surgery and a 6 month recovery time frame. I have been a customer of SkyCaddie /SkyGolf for numerous years, owning all..." Read more Dresslily - Wrong Color and it came to me Tangle Dresslily " This item came to me it's a ugly color it was tangled and I needed replaced I've been trying to call but no one is answering so now I'm..." Read more