Not resolved
0 comments

Unless you have no doubts that you will keep this software, DO NOT BUY FROM THIS COMPANY.They will arbitrarily extend the trial time, telling you that you must try the product and answer some basic questions before they will give you the Return Authorization Number (RAN).

NOT TRUE do not let them STONE WALL YOU, demand the RMA number immediately otherwise your run the risk of calling back outside the return policy window. This is their goal and a COMPANY Policy in order to avoid RETURNS. How do I know? Because when I tried to return the product within the original trial period I was told that I must activate the software and provide user feedback in order to receive the RAN, so they extended the trial period several more days.

I did this, but my follow up call was a day late and I was promptly denied the refund. When I protested the Operator told me I had no recourse other to write a letter to the company's board of directors. I then came to find out that I didn't have to answer any questions about the software and that was just a ploy. The Operator was so bold she admitted this when she told me I could have demanded the RAN in the first place.

This was just a means to force customers to keep the software longer and to minimize returns (Something that I suspect is an issue at this company.) What happens then is there is no customer service to call, no manager or supervisor above the operator to speak to, and the operator will be downright RUDE and DISCOUREOUS. BEWARE and BE AFRAID! This is not a company you want to do business with, the product is only average and there are many other better choices on the web to choose from.

Based on poor customer service that I received, I can honestly say that have never dealt with a more corrupt business on line as this one.- Tom Wise (PA)

Monetary Loss: $185.

Had an Experience with WordSmart?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Curriculum Associates - Is this a horror game? 5 Nights at I Ready's? Curriculum Associates "This is dirt cheap. The graphics are terrible, they shouldn't trying to act "cool". The thing adults don't understand is when they are making a online "learning" program, there's NO..." Read more Curriculum Associates - I ready is bulls*t Curriculum Associates "I ready is incredibily annoying.. The graphics are horrible, that is no expression and their is no fun. It agust to you but it is very slow and glitches..." Read more Curriculum Associates - I-ready Program Review Curriculum Associates "30 minutes each week of my life that I will never get back. The program is designed for the torture of students. MORONIC. ..." Read more Actualtests not honoroing lifetime access and removed purchase invoice from account Actualtests "I wish that I could give 0 stars. I purchased unlimited access on 8-30-2010 and even downloaded a file in May 2017. I tried to login yesterday and I kept..." Read more Maaco - Bad paint job and broke window Maaco "Took my SUV in to have the driver side painted. Plan black was used and you can see the difference because I have sparklers in my black paint. But when..." Read more Walmart - BUG IN MY "WASHED AND READY TO EAT" SPINACH Walmart "After a morning, which led to a rather warm afternoon, I decided that I would purchase my greens from my local Walmart, as to prevent heat induced wilting. My local..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more SkyCaddie / SkyTrak / SkyGolf.... Horrible Customer Service Skygolf "I recently had a shoulder injury that would require surgery and a 6 month recovery time frame. I have been a customer of SkyCaddie /SkyGolf for numerous years, owning all..." Read more