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I too have fallen victim to this NO RETURN POLICY.I was told to call within the 30 days admittedly, but I also told the rep repeatedly that we have a busy family and I wasn't sure if we would have time to review it in 30 days.

We have 5 kids that we are running in 4 different directions to softball and baseball and I explained this to the rep that sold this to me....Well as expected, with our busy schedules...go figure, I set the software aside and forgot to call within those precious, 30 days, and now they tell me that I have to write the board of directors to even have a refund considered.....LOL!! What a joke...well they got me! I remembered to call them once they hit my credit card for a second shipment, I also can't return for a refund. I do agree with the post prior to mine that wonders why you should have to call the company back if you liked it, most of us call if there is a problem!!!

I called when I saw they charged my card for another shipment I didn't realize I was getting...see...problem...I called...hmmmm.

Does anyone else think that maybe this was their "policy" plan thinking all along?As the president said in a previous post, most of us that have a problem with them, are saying the same thing....I personally think they were banking on it.

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Anonymous
#550480

I was scammed by wordsmart too. We looked over the initial program & it was very elementary. If your vocabulary does not encompass what is taught, you might as well forget about college anyway, or find a suitable method for increasing grade. We decided that we would just keep it & cut our losses.

We received additional cd's for a several months & thought it was just part of the program. Then I noticed that we were being debited $57.60 every month for these things we did not ask for and did not even open. I never authorized further debits.

When I contacted wordsmart they said that I had been told that this would happen in the original sales call. This is not true. I asked for a transcript of the call. They sent me a recording of just the end of the call. Strange how they omitted the beginning of the call when the agent said that this was all that would be charged. The portion of the call that I did receive was very clear and the agent enunciated every word...except for the part about extra charges. This is what he supposedly said according to the wordsmart script,"regarding the advanced levels, if we have not heard from you and only if we have not heard from you by the end of the 30 day evaluation we will assume success and bill and ship your next higher monthly volume at the discounted 49.95." This is not at all what it sounds like in the recording or the call itself. When he reached this part, at the end of a long call, his speech became very rapid & he...

The bottom line is that the way this company operates is totally unethical. Their "customer service" department seems to exist only to tell people that they can't have a refund. You cannot speak to a supervisor. They simply say you should have known. "It was in the sales call & on the box." I did not see it on the box. Sales people are trained to be ambiguous & deceptive. If I am signing up for a subscription and automatic payments, shouldn't I have to give authorization? This should be illegal!

If the program is really worth over $700 - then they should just sell it in one package. Not sneak in charges over a period of months.

I said that I would like to return all the extra CD's & receive a refund. I was told that I could not. "There will be no refund, Maam." After my problem came to light, I searched the internet and found literally thousands of similar complaints. DO NOT DEAL WITH WORDSMART! They make their money by scamming people. There are many trustworthy resources that can be used to enrich vocabulary & boost grades. Caveat emptor!

Anyone know of a recourse?

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