I too have fallen victim to this NO RETURN POLICY. I was told to call within the 30 days admittedly, but I also told the rep repeatedly that we have a busy family and I wasn't sure if we would have time to review it in 30 days.
We have 5 kids that we are running in 4 different directions to softball and baseball and I explained this to the rep that sold this to me....Well as expected, with our busy schedules...go figure, I set the software aside and forgot to call within those precious, 30 days, and now they tell me that I have to write the board of directors to even have a refund considered.....LOL!! What a joke...well they got me! I remembered to call them once they hit my credit card for a second shipment, I also can't return for a refund. I do agree with the post prior to mine that wonders why you should have to call the company back if you liked it, most of us call if there is a problem!!!
I called when I saw they charged my card for another shipment I didn't realize I was getting...see...problem...I called...hmmmm.
Does anyone else think that maybe this was their "policy" plan thinking all along? As the president said in a previous post, most of us that have a problem with them, are saying the same thing....I personally think they were banking on it.