Purchased Wordsmart SAT prep after a phone salescall. Decided we did not want the tutorial portion of the package and attempted to cancel.
Customer service argued we were not allowed to cancel the tutoring, but after pressing them they said we could cancel for a fee of $150. Advised us to fax aletter to the board of directors requesting the cacellation and possibly waiving the fee. Didnt hear back from them, and another months payment of $88 dollars removed from our account. Contacted customer service again asking them again to cancel ourtutoring contract effective the date of our first faxed request.
They denied this request saying it would not be posted as cancelled until they recieved our $150 dollars.
Argued with us throughout the process, and clearly had no concern for customer satisfaction. It appeared there only motive was to stall us as long as possible so the greatest amount of money could be taken from our account.