WordSmart - Word Smart Lied did not cancel my order and acct. unauthorized use of my credit card
Beware of Word Smart computer software!They Bait Parents into thinking your child has inquired about their SAT computer software.
Word Smart Preys on Parents by lying and unautorized use of your credit card. They will call you you telling you your child has inquired information either at school or online.
They will also tell you your child is interested in their future being accecpted into college. Do not believe them they are liars. You can order the software and if you change your mind they will cancel at anytime all Lies!
I placed my order on 12/16/2011 spoke to my daughter about this. She had never even heard of Smart Word software much less inquired about them. I called back on 12/17/2011 cancelled my order and take me off the calling list. I told them directly not to Charge my Credit Card.
2 weeks later my credit was charged $169.80 without my authorization. Can we say Identity Theft. Then I recieved a statement on 2/20/2012 from Word Smart. Stating my credit card declined the charge in the amount of $57.90 .
Thats right, it did decline the unauthorized use of my card. I cancelled Word Smart from my end. I then called Word Smart spoke to Ellie #1428 this time I wrote down who I was dealing with. Remember this is suppose to be a recorded call.
I explained what had happened and she told me I never called and cancelled. I have My phone records with the number, date ,time and duration of the call. Ellie #1428 told me to bad its not showing I called. I asked for the name and ID# of her supervisor.
She gave the name Faith # 1164. I then ask to speak with her. I was told no. Ellie # 1428 would not let me talk to her supervisor.
I asked her again to transfer me to her supervisor Faith #1164 and once again I was told no and she started laughing at me.
I was told to write a letter to the company and she hung up on me.My advise to anyone this companywill Lie and Steal from you.