WordSmart - Did not recieve product on hold for 30 min 8 times
Billed for a dvd which I never received.Called 7 times and was on hold for over 30 min each time.
Billed for another cd called.
Was on hold for 42 min before someone answered. They told me I received the cd a month ago. (never received) Told me it must have been lost in mail not their problem. I asked to cancel subscription and refund the cd I never received.
They refused. Said they would send it out again. Asked to refund the charge on my account today.
They said no even though it was not shipped yet.They charge before shipped?
Monetary Loss: $200.